Last updated: 13/10/2026 — version 2.

This is a translation. In the event of any discrepancy, the French version prevails.

1. Who contracts with whom

These terms govern access to and use of the ImmoSaaS platform (“the Service”), published by ImmoSaaS (“the Publisher”), whose registered address is Marcory Résidentiel, Immeuble NSIA, 2ᵉ étage, Abidjan, Côte d’Ivoire and whose email address is contact@immosaas.agency.

They apply to anyone who opens a management account on the Service (“the User”): a real estate agency, a property manager, or an individual who manages their own properties and, where applicable, those of other owners.

Opening an account requires express acceptance of these terms, in accordance with Law No. 2013-546 of 30 July 2013 on electronic transactions (loi n° 2013-546 du 30 juillet 2013 relative aux transactions électroniques). This acceptance is recorded together with its date, the version accepted and the connection address used.

2. What the Service is, and what it is not

The Service is online rental management software. It makes it possible to record properties, owners, tenants and leases, to track rents and expenses, to issue receipts, rent receipts and statements, to pay amounts due to owners and to communicate with them, with tenants and with contractors.

The Publisher provides a tool. It does not provide:

• a property management, intermediation or real estate administration service;
• legal, tax, accounting or financial advice;
• a debt collection service;
• a payment service, or the holding of funds on behalf of third parties.

The User retains full control over their management decisions. Rents, due dates, penalties, commissions, deductions from deposits and the wording on their documents are set by the User alone, under their sole responsibility. The Service applies what the User has entered.

3. The User’s relationships with their own clients

The User contracts in their own name with the owners who entrust their properties to them, with their tenants, their contractors and any third party. The Publisher is not a party to any of these contracts.

Documents produced using the Service — receipts, rent receipts, management statements, reminders, certificates — are issued by the User, under the User’s identity, and bind the User alone. The Publisher does not check their content, accuracy or compliance.

Any dispute between the User and one of their clients is to be settled between them. The User indemnifies the Publisher against any third-party claim based on the performance of the User’s own obligations.

Where the User gives their owners, tenants or contractors a personal space on the Service, the User informs them of it and is answerable for their proper use of that space.

4. Online rent payments

Where the User offers their tenants the option of paying online (mobile money, card), the User registers in the Service their own credentials with a payment provider of their choice. Amounts paid by a tenant are paid by that provider directly into the User’s account.

At no time does the Publisher receive, hold or transfer rent money. The Service records the payment confirmed to it by the provider and updates the tenant’s position. The provider’s own fees, timeframes and incidents are a matter for the relationship between the User and that provider.

5. Account, access and security

The User designates the persons authorised to access their account and assigns them rights. The User is responsible for actions carried out from the accounts they have opened.

Login credentials are personal. Sharing them between several people deprives the User of any right to dispute the identity of the person who carried out an operation.

The User informs the Publisher without delay of any unauthorised access of which they become aware.

6. User data

Data entered or uploaded by the User belongs to the User. The Publisher does not acquire it and claims no right of its own to use it.

The Publisher processes it solely to provide the Service, ensure its security and respond to support requests. It does not transfer, rent or exploit it for commercial purposes.

The Publisher may produce aggregated and anonymised statistics on the use of the Service. The User may object to this at any time from their settings, without any effect on their access.

7. Personal data

For the data of their tenants, owners and contractors, the User is the data controller within the meaning of Law No. 2013-450 of 19 June 2013 on the protection of personal data (loi n° 2013-450 du 19 juin 2013 relative à la protection des données à caractère personnel). The Publisher acts on the User’s behalf, as a processor, in accordance with the User’s instructions.

In this capacity, the Publisher undertakes to process this data only for the performance of the Service, to ensure its confidentiality and security, to transmit it only to the technical providers needed for the Service to operate, and to help the User respond to requests from data subjects.

It is the User’s responsibility to inform their clients of the processing of their data, to obtain their consent where required and, where applicable, to complete the formalities incumbent upon the User with the data protection authority (ARTCI — Autorité de Régulation des Télécommunications/TIC de Côte d’Ivoire).

Detailed terms are set out in the privacy policy.

8. Notifications and messages

The Service sends alerts in the application, by email and, if the person has enabled them on their phone, by notification. They relate to account activity: rents paid or overdue, requests, works, payments to owners. Activation on the phone can be withdrawn at any time from the browser settings.

Messages sent by SMS or WhatsApp from the Service are sent in the name of the User, who chooses their content and recipients and is answerable for their lawfulness.

9. Help assistant

When the Publisher activates it, an automated assistant answers questions about using the Service based on its documentation (frequently asked questions, manuals). Its answers are an aid: they may be incomplete or inaccurate and do not constitute legal, tax or accounting advice, nor a commitment by the Publisher.

Questions put to the assistant are transmitted to an artificial intelligence provider to produce the answer. The assistant does not consult account data (properties, tenants, amounts). The User refrains from writing their clients’ personal data in it. The User may at any time ask to be put in touch with a member of the support team.

10. Availability and maintenance

The Publisher uses reasonable means to ensure the availability of the Service. It does not guarantee uninterrupted operation.

The Service may be suspended for maintenance. The Publisher endeavours to give advance notice and to choose periods of low activity, except in the case of a security emergency.

The Publisher is not liable for interruptions due to the User’s network or equipment, their operator, a power cut, a payment or messaging provider, or any event beyond its reasonable control.

11. Backup and return of data

The Publisher makes regular backups of the Service’s database, so that it can be restored after a technical incident.

These backups do not constitute an archiving service on behalf of the User and do not relieve the User of the need to export their data periodically, which the Service allows at any time. The restoration of items deleted by the User themselves is not guaranteed.

12. Pricing: trial, prepaid balance and top-up

Trial. When the account is opened, the User benefits from a trial period and a number of properties managed free of charge, as indicated in the Service at the time of registration.

Prepaid balance. Beyond that, use is paid in advance: the User tops up a balance, from which the Service deducts each month the price of active properties. The price of a property is displayed before it is added; the balance, what it covers and its history can be viewed at any time.

Top-up. Top-ups are made online through the Publisher’s payment provider (mobile money, card). They are credited as soon as the provider confirms them.

Insufficient balance. When the balance no longer covers the month, the User is notified. If no top-up is made, no new property can be added and the account may switch to read-only: the User keeps access to their data and can export it, but can no longer record new operations. This gradual approach avoids abruptly depriving the User of the tools that allow them to collect their rents.

Price changes. Any change is announced at least thirty (30) days before it takes effect and does not apply to months already charged.

Refunds. Amounts topped up are used for the Service and are not refundable, except in the case of a charging error attributable to the Publisher or a statutory provision to the contrary. This rule is restated before each payment.

Any SMS or WhatsApp credits purchased are subject to the same rules.

13. Term, account closure and return of data

The contract is entered into for an indefinite term. The User may close their account at any time from their space, without notice or justification.

The Publisher may suspend or close an account in the event of a serious breach not remedied after formal notice, or of use of the Service contrary to the law.

After closure, the User has ninety (90) days to export their data, in read-only mode. After that period, the data may be permanently deleted, subject to the retention periods required by law.

14. Intellectual property

The Service, its code, its interface, its documentation bases and its trademarks remain the exclusive property of the Publisher. The User receives a personal, non-exclusive and non-transferable right of use for the lifetime of their account.

It is prohibited to copy, decompile, resell, sublicense or reproduce all or part of the Service, or to systematically extract its content. This clause does not cover the User’s data, which remains theirs.

15. Prohibited uses

The User shall not use the Service to enter knowingly false data in order to deceive a third party, to circumvent a legal obligation, to infringe the rights of others, to send unsolicited bulk messages, or to attempt to access the data of another account.

Separation between accounts is ensured technically. Any attempt to circumvent it results in the immediate suspension of the account.

16. Limitation of liability

The Publisher is not liable for:

• the User’s management decisions, in particular regarding reminders, penalties, commissions or deductions from deposits;
• disputes between the User and their owners, tenants or contractors;
• the accuracy, completeness or lawfulness of the data entered by the User;
• the tax, accounting or regulatory consequences of the documents drawn up by the User, the Service being only an aid to their preparation;
• the operation of payment, messaging or hosting providers, beyond what depends on the Publisher;
• losses resulting from a deletion made by the User or from access obtained using the User’s credentials;
• indirect damage, in particular loss of business or clientele.

For the rest, the Publisher’s liability, for all causes combined, is limited to the amounts actually paid by the User during the twelve months preceding the event giving rise to liability. These limitations do not apply in the event of gross negligence or intentional misconduct.

17. Changes to these terms

The Publisher may amend these terms. Each amendment gives rise to a new, numbered and dated version. The User is informed of it and accepts the new version in order to continue using the Service. Previous versions remain available for consultation.

18. Language, governing law and disputes

These terms are drawn up in French; translations are provided for information purposes only and the French version prevails.

These terms are governed by the laws of Côte d’Ivoire. In the event of a dispute, the parties first seek an amicable solution. Failing agreement within thirty (30) days of the first written complaint, the dispute shall be brought before the competent courts sitting in Abidjan (Côte d’Ivoire).

19. Contact us

For any question relating to these terms: contact@immosaas.agency.